Public Media Solution INC : Terms and Conditions for Clients

Welcome to Public Media Solution! Before using our website or services, it is essential to review our Terms and Conditions ("Terms"), which form a legally binding agreement between Public Media Solution INC (from now on referred to as "Company," "we," "us," or "our") and you, the Partner ("you," "your," or "Partner"). By using our platform, registering as a Partner, or accessing the services, you agree to accept these Terms.

Public Media Solution offers a business-to-business (B2B) marketplace connecting businesses ("Clients") with service providers ("Partners") to fulfil various digital service requirements. These services include digital marketing, content creation, public relations, software development, and other project-based services. This agreement governs the relationship between us and our Partners. It sets out guidelines for using the Public Media Solution Platform. .

Definitions:

  1. Agreement: This refers to the Terms and Privacy Policy, which collectively govern the use of the Public Media Solution Platform.
  2. Partner: A professional or agency registered on the platform to provide digital services.
  3. Client:An entity or individual that posts projects on the platform and seeks services from registered Partners.
  4. Project: A job or task posted by a Client, inviting Partners to bid and provide the required services.
  5. Bid: A proposal submitted by a Partner in response to a Client's Project, outlining the Partner's qualifications, timelines, and service costs.
  6. Service: Refers to digital services offered by the Partner through the platform.
  7. Confidential Information:Refers to all non-public information shared between the Partner, Client, and Company, including project details, specifications, business strategies, or any other sensitive information.
  8. Nodal Account:A dedicated financial account managed by the Company to process payments from the Client to the Partner, ensuring payment security and transparency.

Registration and Account Creation:

To use the Public Media Solution Platform, Partners must create an account by providing exact and complete registration information, such as:

Failure to keep accurate and current registration information may result in account suspension or termination.

Service Scope and Functionality

Public Media Solution Platform provides various services to facilitate smooth interactions between Clients and Partners:

  1. Project Posting and Bidding: : Clients post detailed project requirements, and Partners submit bids outlining their expertise, timelines, and costs.
  2. Partner Selection and Agreement: Clients review submitted bids and select the most suitable Partner for the project. Upon selection, both parties may enter a Project Agreement defining the terms of service.
  3. Project Execution and Milestones:Partners must deliver services as per the milestones and timelines defined in the Project Agreement. Any deviations should be communicated promptly.
  4. Payment Handling and Security: Services are paid through the Company's secure Nodal Account. Public Media Solution charges a commission for facilitating successful project engagements, details of which are provided in the Fee Policy.

Partner Obligations and Conduct

As a Partner on the Public Media Solution Platform, you agree to:

  1. Provide Accurate Information:Ensure that all the details provided during registration, such as qualifications, experience, and project proposals, are accurate, authentic, and up-to-date.
  2. Uphold Confidentiality:Treat all shared information as confidential and do not disclose any Client or Company details to third parties.
  3. Deliver Quality Services:: Perform services in a professional and timely manner, adhering to project timelines and quality standards outlined in the agreement with the Client.
  4. Communicate Clearly:Use the platform's communication tools to discuss project-related updates, changes, or concerns with Clients.
  5. Avoid Conflicts of Interest Do not bypass the Company by contacting Clients outside the platform to avoid commission payments or engage in activities that undermine the platform's integrity.
  6. Respect Intellectual Property Rights:All content, materials, and deliverables produced as part of the project must respect the Client's and the Company's intellectual property rights.

Violating these obligations may result in suspension, termination, or legal action.

Prohibited Activities

Partners must not engage in the following activities:

  1. Bypassing the PlatformSharing contact details with Clients to conduct business outside the platform.
  2. Misrepresenting Skills:Providing false information about qualifications, experience, or the ability to deliver services.
  3. Unethical Conduct:Engaging in fraudulent activities, such as manipulating project outcomes, submitting fake bids, or failing to provide agreed-upon services.
  4. Unauthorised Sharing:Disclosing confidential Client or Company information to third parties without explicit permission.

Project Bidding, Execution, and Agreement Terms

  1. Project Bidding:Partners submit proposals in response to Client project postings. Each bid should include:
    • Technical qualifications
    • Business proposal
    • Timelines and deliverables
    • Estimated costs
  2. Project Agreement:Once a bid is selected, a formal agreement is established between the Partner and the Client, outlining the scope, timelines, payment terms, and deliverables.
  3. Completion and Payment:Upon completing the project, the Partner submits a payment request through the platform. The Client has 14 days to approve or dispute the payment request. Upon approval, payments are released from the Nodal Account to the Partner.
  4. Commission and Fees:Public Media Solution deducts a commission from the payment before transferring the remaining amount to the Partner. Commission rates and fee details are provided in "Annexure A."

Confidentiality and Intellectual Property

  1. Confidential Information: Partners must maintain the confidentiality of all non-public information shared during project execution, including project details, business strategies, and any sensitive data disclosed by the Client or Company.
  2. ntellectual Property Rights:The Client owns all content, materials, and deliverables created as part of the project unless otherwise specified in the Project Agreement. Partners grant Public Media Solution a non-exclusive, worldwide license to use, reproduce, and distribute the Partner Information provided on the platform.

Dispute Resolution and Arbitration

All disputes arising from these Terms will be settled through arbitration under the Arbitration and Conciliation Act of 1996. The arbitration will be conducted in Pune, Maharashtra, and the language will be English. The arbitrator's judgment will be final and binding on both parties.

Limitation of Liability

Public Media Solution is not exposed for any direct, indirect, incidental, or consequential damages resulting from:

  1. Partner's Use of the Platform
  2. Inaccurate Information Provided by Clients or Partners
  3. Failure of Partners to Deliver Services as Agreed
  4. Disputes between Clients and Partners

Refund Policy - Public Media Solution

At Public Media Solution, we strive to ensure that our clients are fully satisfied with the services we provide. However, we understand that there may be situations where a refund is requested. Below are the guidelines for our refund policy:

Eligibility for Refunds

Refund requests can only be made for services that have not been delivered or completed within the agreed timeframe. Refund requests will not be considered for services that have been fully delivered, including blog posts, articles, social media posts, SEO services, or marketing campaigns that have been published or implemented. If a service has been partially delivered, the refund will be assessed based on the extent of the work completed.

Requesting a Refund

To request a refund, clients must email [Insert Email Address] with the subject line: Refund Request. The refund request should include the reason for the refund, along with any supporting documentation, such as proof of purchase and details of the service in question. Refund requests must be submitted within 7 days of service delivery or purchase.

Refund Process

Once we receive your refund request, we will review it within 3-5 business days. If your request is approved, the refund will be processed within 7-10 business days. Refunds will be issued through the same payment method used for the original transaction, unless otherwise agreed upon.

Non-Refundable Services

Certain services are non-refundable, including but not limited to digital marketing services where campaigns or ads have been launched, social media management services where posts or advertisements have been made, and completed blog posts or other written content that has been delivered.

Partial Refunds

In some cases, if a service has been partially rendered, we may offer a partial refund based on the work completed up until the point of the request.

Modifications and Cancellations

If you wish to modify or cancel an order before it has been fully delivered, please contact us as soon as possible. We will do our best to accommodate changes where possible. In case of cancellation before service completion, a partial refund may be provided based on the work completed at that time.

Dispute Resolution

If you disagree with the decision regarding your refund request, please feel free to contact us via email to discuss the issue further. We aim to provide satisfactory resolutions for our clients.

Termination and Suspension

Public Media Solution reserves the right to suspend or terminate a Partner's account if:

  1. The Partner violates these Terms or engages in prohibited activities.
  2. The Client repeatedly expresses dissatisfaction with the Partner's services.
  3. There is any fraudulent or unethical conduct detected in the Partner's activities.

Partners may terminate their accounts by providing a written notice and ceasing all activities on the platform.

Governing Law and Jurisdiction

The laws of India govern this agreement. Any legal disputes arising from these Terms will concern the courts' jurisdiction in Pune, Maharashtra.

Miscellaneous Provisions

  1. Severability: If any provision is unenforceable, the remaining provisions will continue in full effect.
  2. Force Majeure:Public Media Solution is not liable for delays or interruptions due to causes beyond its control, such as natural disasters or governmental regulations.
  3. Modifications: Public Media Solution may update these Terms at any time. Resumed use of the platform includes acceptance of the revised Terms.

Contact Information

For further queries or clarifications, please get in touch with us:

Public Media Solution INC

Office No 516, Gera Imperium Alpha, Grant Rd, EON Free Zone, Kharadi, Pune, Maharashtra 411014

Email: connect@publicmediasolution.com

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